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Ministry of Human Resources and Emiratisation (MoHRE) has revoked the licence of Oud Al Reem Agency for Domestic Worker Services, operating in the emirate of Ajman, in coordination with relevant authorities, following confirmed violations of the Domestic Workers Law and its implementing regulations.
The decision was taken after MoHRE’s inspection system identified breaches of regulatory commitments governing domestic worker recruitment offices. The findings were supported by reports generated through the Ministry’s complaints management system and its proactive handling of customer grievances as part of ongoing regulatory oversight.
In a press statement, MoHRE reiterated its zero-tolerance approach towards non-compliance, stressing that firm legal action is taken against any domestic worker recruitment office found to be in violation of applicable laws. The Ministry confirmed that legal measures have been enforced against Oud Al Reem Agency and that local authorities have been notified to complete the necessary licence revocation procedures.
The agency’s owners have been instructed to regularise the status of domestic workers under their sponsorship in line with MoHRE regulations, in addition to settling all financial penalties arising from the violations.
Report negative practices
MoHRE urged customers to report any negative practices or observations related to licensed domestic worker recruitment offices via its call centre on 600590000. The Ministry reaffirmed its commitment to receiving and addressing complaints as part of its efforts to regulate the sector, enhance market competitiveness, and ensure compliance with labour legislation. These measures aim to protect the rights of all parties involved in contractual relationships, including employers, recruitment agencies, and domestic workers.
The Ministry also advised employers to deal exclusively with licensed and accredited recruitment agencies, noting that agency details are available on the MoHRE website. Engaging unlicensed entities may expose employers to legal accountability, as well as potential health and security risks, since unlicensed workers are not covered by the Ministry’s approved employment procedures.
MoHRE emphasised that the UAE’s domestic worker services market operates in accordance with high standards of governance and competitiveness, offering service packages aligned with humanitarian standards stipulated under the Domestic Workers Law and its regulations. This framework ensures balance and fairness for customers, workers, and recruitment office owners.
Read: UAE fines 40 domestic worker recruitment offices for violations in H1
Adhering to approved legislation
The Ministry commended the majority of domestic worker recruitment offices for adhering to approved legislation, highlighting their role in supporting sustainable economic growth and strengthening the UAE’s labour market leadership by delivering high-quality services and maintaining safe working environments.
MoHRE further noted its continued efforts to enhance the efficiency of domestic worker services through tighter market regulation, expanded worker protection, and inclusion under the social protection umbrella. Domestic worker services have also been integrated into the Ministry’s digital platforms and smart services ecosystem, including the Zero Bureaucracy programme and the Work Bundle services, following earlier integration into Dubai Now and Invest in Dubai platforms. Awareness initiatives for workers and recruitment office owners are also ongoing to strengthen compliance.
During the first half of 2025, MoHRE imposed penalties on 37 domestic worker recruitment agencies for a total of 107 violations, reflecting intensified enforcement efforts across the sector.
