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The Roads and Transport Authority (RTA) has signed a Memorandum of Understanding (MoU) with the Dubai Land Department (DLD) to strengthen collaboration across mobility, real estate, and logistics services. The agreement aims to facilitate data exchange and co-develop unified digital services that are secure, user-friendly, and efficient, fully aligning with Dubai Government’s vision of delivering customer-centric public services.
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Signed at the RTA headquarters in Dubai, the MoU was witnessed by Ahmed Mahboob, CEO of the Licensing Agency at RTA, and Majid Saqr Al Marri, CEO of the Registration and Real Estate Services Sector at DLD. The partnership supports Dubai’s vision of delivering innovative, sustainable solutions that cater to future aspirations and bolster strategic goals related to smart and digital infrastructure.
Driving seamless, customer-centric services
The agreement will enhance the customer experience by supporting the emirate’s 360 Services initiative—a new government model designed to provide seamless, proactive services integrated within the unified Dubai Now app and other government platforms. This initiative aims to deliver public services that are more accessible and efficient for all residents and businesses.
The MoU emphasises collaboration to optimise resource utilisation and align with Dubai’s environmental and economic objectives. It also positions Dubai as a global hub for logistics and real estate services by adopting effective marketing and development strategies, with potential plans to expand into future joint projects.
Ahmed Mahboob highlighted RTA’s commitment to advancing service quality for both individual and corporate customers. “RTA is focused on enhancing and optimising smart systems and networks by delivering advanced services, streamlining procedures, and driving operational efficiency and sustainability in service delivery,” he said.
He added, “This MoU strengthens strategic partnerships among government entities and accelerates the emirate’s digital transformation drive. It also supports reengineering customer services by leveraging advanced technologies and enabling seamless data integration with local and federal authorities.”
Mahboob concluded, “This partnership marks a key milestone in building fully integrated digital ecosystems. By connecting real estate transactions with mobility services, we enable seamless, data-driven experiences that support Dubai’s vision to enhance quality of life across the emirate.”
DLD commits to smart city collaboration
Majid Saqr Al Marri affirmed the Dubai Land Department’s commitment to smart city initiatives through corporate collaboration. “This MoU reinforces our dedication to delivering unified, proactive services that meet the expectations of our customers and partners,” he said.
He described the agreement as a significant step towards advancing Dubai’s strategic goal of becoming the world’s smartest city. “The partnership also contributes to improving the quality, sustainability, and efficiency of service delivery by integrating artificial intelligence technologies,” Al Marri added.
This collaboration between the RTA and DLD reflects Dubai’s ongoing efforts to integrate technology and innovation across government services, enhancing operational efficiency and enriching residents’ quality of life in the process.
