Image: Al Ansari Financial Services
Al Ansari Financial Services has confirmed that its wholly owned subsidiary, Al Ansar Exchange (AAE), experienced a minor technical issue on Saturday, 5 July, resulting in the unintentional transfer of funds to a limited number of customer accounts.
In a disclosure on the Dubai Financial Market (DFM) website, the company stated that its teams responded immediately to the incident, working closely with relevant financial institutions. “The vast majority of the amounts were successfully recovered,” the statement noted.
Al Ansari emphasised that the incident did not disrupt its regular operations. “Regular daily transactions and our operations have not been impacted by this incident, and AAE continues to operate as usual,” the company said.
The company further assured stakeholders of its ongoing commitment to operational excellence. “Additional preventative measures are being implemented to further strengthen our systems and prevent such occurrences in the future.”
The company concluded by extending its apologies to those affected, and expressed gratitude for the cooperation and understanding of all parties involved.
